All sales are FINAL! Where items have been made or personalised for you, they are non-refundable unless proven to be defective. Then, the item can be exchanged for another item of equal or lesser price. 

Please be sure to confirm all items prior to purchasing. This is especially pertaining to items the customer has requested special and/or is not within the essential oil list and was specail ordered. We are also not held liable for anything that can/may happen once the product(s) are shipped. You should consider using a trackable shipping service or purchasing shipping insurance.

Shipping costs are non-refundable.

Should your item be approved for a exchange, you are responsible for shipping return service. If you receive an exhange, other than for a faulty item, the cost of return shipping will be deducted from your refund.